

Does it have the right kind of storage in the right places? Is it well planned and easy to use? Is main sink close to dishwasher and integrated garbage and recycling? Does the space feel open and roomy (as opposed to narrow and cramped, with shelves in face)? Is workflow excellent for 1 or 2 cooks? Are visitors guided to remain outside core work zone? Etc. If this were me, I would 1) Realize and acknowledge that the builder/seller misused the word "custom" in a misleading way to oversell this kitchen 2) Feel happy about the overall style and beautiful color 3) Focus on the layout, appearance and function of the kitchen. Yet, we're all discussing the means, not the end. The value of custom, to me, is in appearance and function, and the means used to get there are secondary. Adding a few full custom pieces, or lots of fancy millwork, along with using a cabinet brand that has a very wide range of sizes and configurations, and a bit of luck in the dimensions of the underlying room, can give a net result close to custom. Depending on various factors, the net result with "semi-custom" could be somewhat close to true custom, or miles away.

Laying out stock cabinets in a practical and attractive plan is an important and valuable step, but completely different from custom design. The LAYOUT was certainly "custom designed" - but that is true of effectively EVERY kitchen in the United States. The color is quite unusual and very pretty, so I uld this be a "custom" color? Regardless, it is a misuse of the word "custom" to call these "custom designed" cabinets. AFAIK, semi-custom is the most frequent approach to kitchen cabinets in the U.S. Filler strips are also ordered - in the cabinet finish - and the installer uses them to tie it all together without gaps. The method used here is often called semi-custom, meaning the sizes are predetermined (usually in 3" width increments and 12" height increments), and your designer picks and chooses from a wide range of styles of base cabs and top cabs.

True custom cabinetry will never have filler strips. They appear to be stock-sized cabinets fitted together and space with fillers. the air gap on the base cab run, these are NOT what I (or anyone) would call true custom cabinets.
